Let a Thousand AI Projects Bloom—Then Pick the Best
One of the results that stood out from last week’s Moderna HR & IT integration story was the creation of their 3,000+ GPTs.
This is quite a jump from the 750 AI assistants we heard about in last year’s Moderna case study, which familiarized us with the pharma giant’s AI ambitions and is now a permanent case study for AI implementation in our Lead with AI Executive Bootcamp.
Central to Moderna’s approach is not to build big AI applications top-down but rather to let individual employees and teams discover where AI makes most sense for them.
(👉 If you’re interested, I’m happy to share our “AI Change Management” lesson from the course that includes my view on Moderna’s approach – just reply and I’ll send it to you.)
This approach, one of my “7 AI Mega-Shifts,” focuses on front-line workers who know their work best and are ideally positioned to identify the most significant opportunities for AI.
Transforming every employee into a “SuperWorker” and letting them build a team of AIs to support them where they need the most help is an AI change management best practice that is finally being adopted.
J&Js “Thousand Flowers”
While preparing for our “AI Beyond the Surface” event, Sodexo’s Head of Future of Work, Henrik Jarleskog, shared another case study along the same lines.
It’s the case study of Johnson & Johnson, which made headlines recently when it stopped company-wide AI experimentation and focused its efforts on the most valuable projects.
Saliently, this ‘focusing’ happened after the company let employees experiment widely, resulting in 900 individual use cases.
After studying results, the company found that “many that were redundant or simply didn’t work” and that “only 10% to 15% of use cases were driving about 80% of the value.”
Some leaders (not yourself, of course) may walk away from reading this article thinking, “Experimenting with AI doesn’t work; just look at J&J.” But that would be the wrong lesson. J&J was able to hone in on the top few AI projects because it experimented.
No beautiful bouquet without first letting those “thousands of flowers bloom.”
The lesson here is that you should first familiarize yourself with AI, then experiment by building a custom AI team that fits your particular workflows, and then build assistants, automation, and agents that can support teams, departments, and entire companies.
Leaving as much as possible to those doing the work remains crucial.
One very clever move J&J made in its recent pivot was, for example, dismantling a centralized “AI governance board " and letting corporate functions, including commercial, supply chain, and research, decide which initiatives should be prioritized.
